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Terms Conditions That Cover Your Account

These terms set out what you agree to when you open and use your onu4d account — from wallet deposits via DANA, OVO, or GoPay through to how we handle disputes and account closures.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsSubject to local law and eligible regionsUpdated terms take effect on publication

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What These Terms Actually Cover

onu4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on onu4d, you confirm that you have read, understood, and accepted these terms in full. They apply to every action you take on the platform — logging in from your phone in Yogyakarta, transferring funds through your OVO or DANA wallet, placing

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bets on football markets, or withdrawing your balance back to GoPay. We may update these terms at any time; continued use of your account after an update means you accept the revised version. If you disagree with any part of the terms, the correct step is
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to stop using the account and contact our support team to request closure. These terms do not override any obligation under applicable Indonesian law or regulations that govern digital payment services and online activity. Where a conflict exists between these terms and local law, local law
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takes precedence. Payment rails — DANA, OVO, GoPay — operate under their own service agreements in addition to ours, and both sets of terms apply to wallet-linked transactions. We are not responsible for delays or errors caused by third-party wallet providers. Any account found to be
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in breach of these terms may be suspended pending review.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you want to raise a dispute related to your account or a wallet transaction, our support team is the right place to start. You can reach us through live chat, email, or our help desk — all accessible directly from your account dashboard. We aim to respond to terms-related queries within one business day.

Live Chat Open the chat widget from your account dashboard to ask about specific clauses, dispute a transaction, or request a terms clarification in real time.

Email Support Send a written query to our support address for formal terms disputes, account closure requests, or documentation related to wallet payment disagreements.

Help Desk Ticket Submit a structured ticket through your account panel if your issue involves DANA, OVO, or GoPay transaction records that need a documented review trail.

HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

Our approach to these terms is straightforward: we apply them consistently, we explain changes clearly, and we give you a direct path to contest anything you disagree with. Account security, data handling, and wallet verification are all governed by these terms alongside applicable Indonesian digital-services regulations.

Account Data Retention We keep your account records — including transaction logs for DANA, OVO, and GoPay deposits — for as long as required by applicable law and our internal audit policy.

Requesting Term Changes You cannot amend these terms unilaterally, but you can submit a formal dispute through support if you believe a clause has been applied incorrectly to your account.

Cookie and Session Handling We use session cookies to keep your account login active across mobile and desktop. Clearing cookies will log you out; your account data remains intact on our end.

Wallet Verification Steps Before your first withdrawal to GoPay, OVO, or DANA, we verify that the registered wallet name matches your account identity — a one-time step required under these terms.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice — covering account rights, wallet rules, and what happens if something goes wrong.

Yes. Every transaction processed through DANA, OVO, or GoPay on your account falls under these terms, alongside each wallet provider's own service conditions.

Accounts found in breach may be suspended while we review the issue. You'll be notified via your registered contact, and you can submit a formal response through our support ticket system.

We publish the updated version on this page with a revised effective date. Continuing to use your account after that date confirms you accept the new terms as written.

You can continue using your account during a dispute unless it involves a specific transaction hold. Submit your dispute through live chat or a help desk ticket and our team will follow up.

Where any part of these terms conflicts with applicable Indonesian law or digital-payment regulations, local law takes precedence. These terms operate within that legal framework, not above it.

Contact our support team via email or live chat and request a formal account closure. We'll confirm the request, process any pending GoPay or DANA balance, then close the account.

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