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What You Agree To When You Use onu4d

These legal terms set out how onu4d operates, what we expect from you, and what you can expect from us — covering account use, data handling, and access conditions that depend on local law and eligible regions in Indonesia.

Account eligibility by local lawDANA, OVO, GoPay wallet rulesData handling and retentionIndonesia-region access conditionsContact path for policy requests
onu4d What You Agree To When You Use onu4d
HOW WE HANDLE DATA

Data, Security and Your Account Rights

We hold account data only for as long as it is needed for operational and legal purposes. You can request a copy of the data we hold on your account, ask us to correct inaccurate details, or request deletion where local law permits it. Security on your account is enforced at login via OTP verification — your registered mobile number receives a one-time code each session. Do not share this code with anyone.

Data Retention

We keep your account data for the period required under applicable local regulations. After that period, data is deleted or anonymised according to our internal retention schedule.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and wallet settings — for example, your saved GoPay or OVO payment method.

Account Security

OTP login protects your account at every session. If you suspect unauthorised access, contact support immediately via live chat and we will lock the account pending verification.

Your Rights

You can request access, correction or deletion of personal data by contacting support in writing. We aim to respond to all data requests within a reasonable timeframe under applicable rules.

POLICY CONTACT

Reach Us for Legal or Account Questions

If you have a question about these terms, want to request a data correction, or need to understand how a specific rule affects your account, our support team handles policy enquiries alongside general account help. Use the channel that suits your situation — live chat for quick clarifications, email for formal written requests.

Live Chat Use live chat inside your account dashboard for quick questions about account terms, wallet rules, or access conditions. Responses are handled by our Indonesia support team.
Email Support Send a written request to our support email for formal policy enquiries, data correction requests, or account closure related to legal grounds. We respond in writing.
Account Help Centre The help centre inside your account covers common policy questions — including what happens to your wallet link if you update your DANA or OVO number.

Common Questions About onu4d Terms

These are the questions we hear most often about how our legal terms work in practice — covering eligibility, data, wallet rules, account closure and what to do if something changes.

Yes. Access depends on local law in your region. We do not determine eligibility on your behalf. Check that using onu4d is permitted where you are before opening an account.

We retain your data for the period required by applicable local regulations, then delete or anonymise it. You can request deletion earlier by contacting support in writing where local law allows it.

Wallet name-matching is a verification step. A mismatch between your registered name and your DANA or OVO account name can delay or block a withdrawal until the details are corrected.

Send a written request through our support email. Include your registered account details so we can locate your data. We aim to respond within a reasonable timeframe under applicable rules.

Updated terms are posted on this page. Continuing to use the platform after a change is posted means you accept the updated terms. If you disagree, contact support to close your account.

Yes. Contact support via live chat or email and request account closure. Data deletion follows our retention schedule and applicable local regulations. We confirm when the process is complete.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.